AND Lab Logotipo

Site's Policies &
General Conditions

Nota Relevante sobre Referência ao Vocabulário do Modo Operativo AND

We understand that MO_AND, by providing a precise and performative vocabulary to feel and think about relational politics, is often absorbed so organically that it becomes part of those who come into contact with it. We really appreciate this spreading, but we ask for attention to the doses between appropriation and expropriation . If you want to share this work - its concepts, invented words, tools and practices - please credit the source, using citation references and providing a link to this website. Thank you for your support in simultaneously disseminating and caring for MO_AND.

 

Privacy Policy

In the present privacy policy, we describe how your personal data is treated when you visit our site. By personal data we mean any and all information that can be associated with you as a private individual, for example, name and contact information.
 


 

1. When do we need to process your data?
 

On the assumption we only collect the personal data you have chosen to share with us, we process your data in the following situations:
 

  • When you fill out the contact form on our site to request information, we collect the personal data you provide such as name, phone number, and email address so that we can respond;

  • We may process your data to send you a communication or newsletter with updates on our site and our services, if you have previously authorized us to do so;

  • When you proceed with a payment on our site, in order for us to properly process it and assist to you, we may collect personal data from you such as your name, phone number, email address, and other applicable information in some cases, such as scholarship applications, names of participants in group activities, and other such information;

  • When you order online sessions, workshops, or residencies through the website's booking form, we collect your personal information such as name, phone number, and email address so that we can contact you and agree on the best way to serve you;

  • We may also process your data to comply with applicable law (e.g. consumer rights and accounting law).




2. Who is in charge of processing your personal data?

The
www.and-lab.org website is managed by the nonprofit AND Art and Research Association. The processing of your personal data is under its responsibility. If you wish to contact us regarding the processing of your personal data - to clarify issues, request the retrieval or complete deletion of this data at any time - please do so via the contact form on our website or directly via email to info@and-lab.org.



3. Who can access your personal data?

The processing of your personal data is primarily carried out by the AND Management Team in order to meet our legal duties correctly and effectively. We never commercialize your personal data.
In some cases, your personal data is shared with our site's hosting service provider for the purpose of communicating news about our activities or processing subscriptions, registrations in our community, and payments.

Our website is hosted at Wix.com. Wix.com provides us with an online platform that allows us to deliver information and possibly offer services to visitors, participants in our courses/events or members of the community. Your information may be stored in the Wix.com databases on firewall-secured servers. To learn more about how WIX handles your personal information, please go to item 6 of the WIX Privacy Policy.

To deliver orders from Artefacts sales campaigns, such as the Book-Box, to your address, we use either the Portuguese or Brazilian Post Office services, and therefore we need to share with them your personal contact and address details, so that your order can arrive correctly;

When you proceed with a payment or a subscription on the AND Lab website, in order to be able to process online payments using cards, we use the service providers PayPal and Stripe. These are recognized providers that are Payment Card Industry Data Security Standards (PCI DSS) compliant. PCI DSS is an information security standard for organizations or businesses that accept card payments. This standard helps create a secure environment by improving cardholder data quality and reducing credit card fraud. The privacy policies of these providers when storing and processing payment and subscription data is available on their respective websites.

For more detailed information about the recipients of your personal data, please do not hesitate to contact us at
info@and-lab.org .



4. How can you restrict the processing of your personal data?

The data protection legislation currently in force provides a series of rights that allow you to control the processing of your personal data.


Right to withdraw your consent and object to the processing of personal data

You have the right to revoke, in whole or in part, a given consent to the processing of your personal data. If you use the right to withdraw consent, the consent shall take effect from the moment you use it.
You have the right to object to the processing of personal data. At any time you may object to our commercial communications, such as newsletters.
However, there are situations in which you will not be able to exercise the right to object. You have the right to object when the processing is based on the balancing of legitimate interests. If legitimate and compelling reasons are presented that would justify processing with greater legal force than your interests and fundamental rights or if it is for the purpose of determining, filing or defending against legal disputes, you may never exercise the right to object to the processing.


Right to access

You have the right to obtain confirmation as to whether or not we are processing your personal data. You may access your personal data and request a copy of the personal data being processed by us.


Right to rectification

You have the right to rectify any inaccurate personal data about you and to request the correct completion of incomplete information.


Right to erasure ("right to be forgotten") and limitation of processing

 

In certain circumstances, you are entitled to request the deletion of your personal data. For example, if the personal data is no longer necessary for the purposes for which it was collected or processed, or if you withdraw your permission, on which the processing is based, and there are no longer legal grounds for further processing.
You also have the right to request the limitation of the treatment of your personal data. When, for example, the accuracy of the personal data is called into question by you, the processing is unlawful, or you object to the deletion of the personal data by requesting, alternatively, limitation of its use.


Right to complain to the competent regulatory authority

 

You can at any time submit a complaint to the competent regulatory authority. In particular, you may do so in the EU/EEA member state where you live or work, or because of an alleged breach of applicable data protection laws. In Portugal, the National Commission for Data Protection (CNPD) is the national authority that controls and supervises compliance with the RGPD (General Data Protection Regulation).


The right to data portability

You have the right to ask us to transfer some of your personal data held by us to another company (data portability). This right applies to personal data you have provided to us using a commonly used, machine-readable and interoperable format if:


- The lawful basis for the processing is consent or a contract; and
- The processing is carried out by automated means

 

By exercising your right to data portability, you have the right to have your personal data transferred directly from this site to another data controller, as far as technically feasible.
 

 


5. Unsubscribe, doubts and contacts
 

To unsubscribe from our newsletters and other email communications, please send us a request via the contact form on our website or by emailing us at info@and-lab.org. You can also click on the unsubscribe link at the bottom of any newsletter you may receive.
 

If you wish to access, correct, or delete any personal information we hold about you, register a complaint, or simply want more information about how we handle data, please contact us at info@and-lab.org.



This Privacy Policy was adopted by the AND Lab Centre for Research in Art-Thinking and the Politics of Togetherness on October 10, 2019.

 

Cookies Policy

Cookies are small pieces of data stored in the browser of visitors to a website, generally used to track settings selected by visitors and actions taken on a website.

 

We use cookies and similar technologies to enable services and features on our website and to understand your interaction with our service. By clicking Accept, on our cookie banner, you agree on the use of such technologies for marketing and analysis.

 

Our website uses cookies for several important reasons, such as:

 

  • To provide a great experience for our visitors and customers.

  • To identify our registered members (visitors who registered on our site).

  • Monitor and analyze the performance, operation and effectiveness of the platform used by our website.

  • To ensure that our platform is secure.

 

In the following table you can see the types of cookies that are added to your computer when you click Accept in the Cookies banner.

Nome do Cookie
Finalidade
Duração
Tipo
XSRF-TOKEN
Utilizado por motivos de segurança / Used for security reasons
Sessão / Session
Essencial / Essential
hs
Utilizado por motivos de segurança / Used for security reasons
Sessão / Session
Essencial / Essential
svSession
Usado em conexão com o login do usuário / Used in connection with user login
2 anos / years
Essencial / Essential
SSR-caching
Usado para indicar o sistema a partir do qual o site foi renderizado / Used to indicate the system from which the site was rendered
1 minuto / minute
Essencial / Essential
_wixCIDX
Usado para monitoramento/depuração do sistema / Used for system monitoring/debugging
3 meses / months
Essencial / Essential
_wix_browser_sess
Usado para monitoramento/depuração do sistema / Used for system monitoring/debugging
Sessão / Session
Essencial / Essential
consent-policy
Usado para parâmetros de banner de cookie / Used for cookie banner parameters
12 meses / months
Essencial / Essential
smSession
Usado para identificar membros que efetuaram login no site / Used to identify logged in site members
Sessão / Session
Essencial / Essential
TS*
Usado por motivos de segurança e antifraude / Used for security and anti-fraud reasons
Sessão / Session
Essencial / Essential
bSession
Usado para medição da eficácia do sistema / Used for system effectiveness measurement
30 minutos / minutes
Essencial / Essential
fedops.logger.sessionId
Usado para medição de estabilidade/eficácia / Used for stability/effectiveness measurement
12 meses / months
Essencial / Essential
wixLanguage
Usado em sites multilíngues para salvar a preferência de idioma do usuário / Used on multilingual websites to save user language preference
12 meses / months
Funcional / Functional
 
 

AND Lab & Site's General
Terms & Conditions

Conditions for Bookings, Workshops or Residencies (+ note on event registration)

1. Types of bookings

 

Workshops:  booking requested for a complete workshop for specific audiences, requested by institutions, associations or independent researchers/artists. Each workshop session can have up to 24 people, and the Introductory modality can be done individually. For the latter, bookings are requested for the first session, and the rest of the agenda is then agreed upon afterwards.

 

Online Sessions for Activities and Practices: one-off sessions of Modus Operandi AND Board game and for other activities proposed by artists/researchers, AND collaborators, or members of the AND Collective. Each session will last for different periods of time, depending on the activity, and will be offered individually or in groups.

 

Assisted residency: requests for assisted residencies may be forwarded to the AND Lab email account , according to the terms specified in this scheduling feature. After the request is sent, the rest of the documentation (resumed CV and others) must be forwarded to info@and-lab.org.

2. Booking Requests Submission/Processing

 

Sessions are scheduled on the website. Please inform the preferred date (and also alternative dates) and submit the scheduling form. After the request is concluded, the person in charge of the activity will evaluate it and will return within a maximum of two working days, reporting whether the booking is confirmed or recommending a new date or another solution, in case of non-availability on the dates indicated.

 

In exceptional and specific cases, an appointment request may be "declined" due to major unavailability or unforeseen circumstances on the part of the designated person in charge. In these cases, the person in charge will issue a notification reporting the situation via the website's scheduling application.

3. Cancellation of previously booked sessions

 

Cancellations with a full refund are accepted:

 

  • For practice sessions: up to 48h before the confirmed 1st appointment date;

  • For workshops: 15 days prior to the confirmed 1st appointment date;

  • For assisted residencies: up to 3 months before the confirmed 1st appointment date.

 

After the deadlines informed above:

 

  • For sessions and practices: there is no refund of the paid amount;

  • For assisted workshops and residencies: there is a refund between 50% and 25% of the paid amount, according to the date of the notification.

 

NOTE: in case of EVENTS, conditions for registration, withdrawal and refund are specific to each activity and will appear on the detailed page of the event on the AND Calendar. Whatever the case, data will be handled in accordance with the site's Privacy Policies.

 

For any questions or requests, please contact us at info@and-lab.org

 

Conditions for joining/participating in the AND's Friend Network

1. Advantages Provided to Participants

 

The AND_Lab's Friends Network is a way for us to have an open channel with people who follow and support the inhabited philosophy of the AND Lab and the Modus Operandi AND. It was conceived for those who wish to continuously contribute to our project, as well as to the desire to expand our network.

 

In return for this special support, the AND Lab is currently able to offer the following benefits, applicable to certain activities and events (we are looking forward to seeing this list grow together with our network):

 

  • up to 50% discounts on activities;

  • discounts that can be accumulated with other scholarships and transferred to other friends or family members;

  • exclusive access to the Comunidade-Acervo area and publications restricted to the Network. 

2. Registration and Participation

 

You choose a monthly or annual subscription. Payment can be made via PayPal or Stripe - both secure and recognized providers, in compliance with the rules of the Payment Card Industry Data Security Standards (PCI DSS) information security standard for organizations or businesses who accept payment by card.

 

Subscriptions will be processed on an automatic debit basis. For annual subscriptions, an email will be sent to remind you to renew 15 days before the expiration date

 

3. Questions and Clarifications | Leaving AND Lab'sFriends Network

 

Our channel through info@and-lab.org email account is continuously available for any questions or requirements, and/or to submit a request to suspend the subscription, at any time (in the case of subscriptions paid with PayPal, the suspension can be done directly through the Personal Account).

 

If you wish to have your data removed from our contact list, newsletters (if applicable) or both, please let us know via email.

 

Community Terms & Policies ('Comunidade-Acervo' Platform)

1. 'Comunidade-Acervo' (Community-Collection) is a set of virtual rooms to support courses and activities and a collection of documentary material about the AND Lab. By registering on our online platform, you agree that:

 

  • The use of this virtual environment for members will be strictly for sharing propositions related to the research with Modus Operandi AND, respecting the good practices of mutual care, without offensive attitudes or that may cause embarrassment to the other participants;

  • Publications may be submitted to moderation by the team, and the contents shared here may be published on the AND Lab's networks, in physical and digital media, social media channels, and for research and dissemination of Modus Operandi AND.

 

2. Site Members Area Features

 

  • Profile: this is the user's profile page in the community, which may be visible or hidden, depending on your choice. You can also add a profile picture and a description. In order to post or comment in the classrooms, you will need to make your profile visible, but it will only be seen by people who are enrolled in the same activity;

  • Account: on this page you can view your registration data and change it, if necessary;

  • Settings: Here you can disable incoming email notifications and do other adjustments;

  • Appointments: displays any session appointments you may have made on the AND Lab site. For members, you can reschedule or cancel sessions online, right on this page;

  • Registration: displays event registration on the AND Lab website, on the Calendar page.

  • Activity: displays the latest posts and interactions made by other members of the same room(s)/activity(s) as yours.

3. Leave the Community

 

You can request removal of your membership from our platform at any time. Your request will be processed within two business days, and we will get back to you with information about your decision to leave. If you only opted to exit a specific activity, your membership will remain as visitor status, with access to the Public Collection Room.

 

For any further questions or requests, please feel free to contact us at info@and-lab.org

 

Conditions for Campaigns with Online Sales (example: AND Book-Box)

1. Purchase Order Fulfillment/Order Dispatch

 

Order processing takes up to 3 business days (usually within the first 2) and then the order is shipped. Upon purchase, a confirmation email is sent with your order information.

 

Once the order is shipped, you will be sent another email notification, in which you will receive a code and tracking link. Once your order is shipped out and reaches your destination country, then the local courier service is responsible for delivering your order to the final destination, i.e. the address you originally indicated.

 

2. General conditions per order destination

 

Below we describe the general conditions for payment, shipping and eventual exchanges and returns, according to the place of origin of the person requesting the order. The approximate time for processing delivery times are based on the processing and delivery times as provided by Correios de Portugal or Correios do Brasil, for the category "Livro Registado".

 

ORDERS FOR PORTUGAL

  • PAYMENT BY CARDS/PAYPAL

  • DELIVERY PERIOD for Portugal Mainland and Islands: 3 to 5 business days

  • DELIVERY via Post Office (registered delivery - you will be given a tracking number)

ORDERS FOR BRAZIL

  • PAYMENT BY CARDS/PAYPAL;

  • DELIVERY PERIOD 2 to 7 business days;

  • DELIVERY via Post Office (registered mailing - you will be sent the tracking number)

 

ORDERS FOR OTHER COUNTRIES

  • PAYMENT BY CARDS/PAYPAL;

  • DELIVERY PERIODS: Europe (except Portugal) up to 10 business days | Worldwide up to 20 business days

  • DELIVERY via the Post Office (registered delivery - you will be given a tracking number)

 

2. Issues after submission

 

EXCHANGES AND RETURNS up to 15 days after receipt. Full refund provided by sending the order back to the sender in the same condition. In case of damaged products, please send an email to info@and-lab.org with your order confirmation + pictures showing the damaged item's condition.

 

CUSTOMS FEES: Additional customs duties or taxes may occasionally apply to international orders. The occurrence of such fees is not under our control and is determined by your local Customs Authority. Customs policies vary in each country, so please check directly with your local Customs Authority to see if taxes and other duties are applicable on your order.

 

For any further questions or requests, we are at your disposal through the email info@and-lab.org.